Stage 3 of 4 — Connect
Client System
Someone decides they want you while you are on another call. That is the whole problem. A front door with nothing behind it only moves the disappointment later, so this is the office: where the enquiry lands, who it goes to, what happens at nine on a Tuesday night, and what happens on the third day when nobody has answered. Built in your account, in your name.
- — CRM, intake and forms
- — Calendars, routing and pipeline
- — Automated follow-up and reviews
- — Training and handoff
Next — Stage 4: Improve
Digital Systems Stewardship →